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Plantlife Website Terms and Conditions 

Plantlife International – the wild plant conservation charity is a registered company 3166339 (registered charity number in England and Wales 1059559, in Scotland SC038951)

Our VAT number is GB 773869763.  We are members of the Fundraising Regulator. 

Our Registered office where you can write to us is :
Brewery House, 36 Milford Street, Salisbury, Wiltshire SP1 2AP, UK. 

Please read the terms and conditions before using this or any of Plantlife’s other websites, making a donation or placing an order with us.  If you are under 18, please ask a parent or guardian to read and discuss them with you. 

You may only use the content on this website, make a donation, join as a member or place an order for goods if you agree to these terms and conditions. By making a donation or placing an order you are deemed to have accepted these terms and conditions and they form a contract between us. This does not affect your statutory rights as a consumer. 

These terms and conditions apply to the entire contents of our websites and to any correspondence by email between us and you. Our Privacy and Cookie policies should also be read through they are not part of these terms and conditions 

Anyone can view the website for personal use only and not for reproduction on any other website or for commercial gain.  Any links to the Plantlife website must be notified and approved by Plantlife before they are created.  


By using this website you acknowledge that all copyright, trademarks and other intellectual property rights for the content are the property of Plantlife, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof.  

You are permitted to use the content for your personal and non-commercial use and for private study and are permitted to print and download extracts as long as  

  • copyright and source indications are also printed and copied. 
  • no modifications are made to the materials and they are not used as part of any other publication. 
  • any document is printed and copied entirely and is not used in a derogatory or misleading context; and 
  • the material is not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our charitable objects. 


Much of the content on this website is protected by Plantlife’s intellectual property rights in the Copyright section above. Some materials produced with the support of The National Lottery Heritage Fund are released under Creative Commons open licences and tools. These materials are free for you to download and reuse under the terms below. 

How to identify open access materials

With materials marked with the CC BY 4.0 licence, you are free to: 

  • Share – copy and redistribute the material in any medium or format. 
  • Adapt – remix, transform and build upon the material for any purpose, even commercially. 

Under the following terms: 

  • Attribution – users must give appropriate credit, provide a link to the licence, and indicate if changes were made in a reasonable manner, but not in any way that suggests we endorse the user or use 

These materials are protected by copyright and have been openly licensed for any reuse purpose, as long as these terms are followed. Learn more about the CC BY 4.0 licence on the Creative Commons website. 

No other use of material on our websites may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission: 

  • incorporate any material from our sites in any other work or publication, whether in hard copy or electronic form; nor 
  • make any commercial use or publication of any material on our sites (other than as necessary for the purpose of viewing the sites in the course of business). 

If you wish to use any material from any of our sites other than in accordance with these copyright terms above please email your request to  with the subject line ‘Permissions request’. 

The photographic, text and other graphic images within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited. 

The Plantlife  ame and logo are trademarks of Plantlife. Other logos and names used on our sites may also be the trademarks of Plantlife or their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder’s rights. 

Unless we have specifically authorised you in writing to do so please do not imply that you are taking action on behalf of Plantlife and in particular do not state that Plantlife is taking, or proposes or is considering taking, action against individuals or organisations, for example, a boycott of a company’s products. 

Any rights not expressly granted in these Terms are reserved. 

Purchasing or making a donation 

By placing an order or making a donation, you consent to payment being charged to your debit or credit card as provided by you on our donation or order forms. We use Stripe to validate your payment.    

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we will notify you as soon as possible via e-mail, telephone or letter and a refund for that specific item will be processed. This will not delay the rest of your order. 

Although we aim to provide an accurate description of our products, some product specifications may vary slightly from descriptions on this website. 

When you submit your order or make a donation you are allowing Plantlife to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.  Please read our Privacy Notice for more information about how we will use your data.  

If you join as a member you consent to a direct debit being set up using the bank account details you supply on the form.  Direct debits set up online will be processed by Go Cardless and payment will be taken on a day of the month dependent on the time your monthly donation was set up.    

If an error has been made in the payment of your direct debit by us or your bank/building society, under your bank’s direct debit guarantee scheme you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by Plantlife. 

You can cancel a direct debit at any time by simply contacting your bank or building society. We would be grateful if you could also let us know that you wish to cancel your regular donation. 

In case of query, please call 01722 342730 (Lines open 9am – 5pm, Mon – Fri) quoting your order reference number. 


We will let you know what you will be charged for postage and delivery before you place your order.  

Additional delivery charges may apply for overseas deliveries or bulky, heavy items.  You will be notified of charges before processing your order. 

Orders will be sent by 2nd class post using Royal Mail or other national couriers.  We aim to dispatch membership packs and other donation responses within 10 working days of receipt of your donation.   

We will dispatch all other products ordered within 7 working days of your order.   

If your membership or orders are gifts or time sensitive, then please call 01722 342730 before placing an order to check the dispatch date. 

The delivery timescales stated are subject to availability of the products ordered and circumstances beyond our control. We make every effort to deliver products within the above timescales, however delays are occasionally inevitable. 

All deliveries will be made to you (or the recipient specified by you) at the address specified by you in your order. With the exception of gift memberships, we regret that we cannot send membership packs to an alternative delivery address, they will be sent to the main billing address only. 

We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered. 

Order cancellations, amendments and returns 

So long as you let us know within 28 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. If you wish to return an item, please call us on 01722 342730. 

If you wish to cancel your order for any reason, please call us as soon as possible on 01722 342730, 9am-4pm Monday to Friday or email 

We hope you will be happy with your products, but if not, we will offer you a replacement or a full refund of the product you are unhappy with. Please let us know within 28 days of delivery if you are unhappy with your product by calling us on 01722 342730. 

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account. 

Donation and Adopt a Gift  

When you make a donation or buy an Adopt a Flower gift, unless otherwise indicated, you are making a contribution to Plantlife’s work to create a world rich in plants and fungi.  Your gift will help support work from protecting habitats and species to campaigning for policy change, and working in partnership with people. Your gift will be used in the most effective way possible to make a difference to nature.  We can only continue our conservation work through the generosity of supporters like you. 

When you adopt an acre of reserve, you are making a donation to help Plantlife manage our reserves across the UK.  Your adoption will be used to support work on our reserves in the most effective way possible.  We can only continue our conservation work thanks to the difference you make. 

When you adopt a reserve you are making a donation to help manage that reserve to create a world rich in plants and fungi.  Your adoption will be used at the reserve you have chosen in the most effective way possible.  If a reserve is ever over-funded then we will use surplus funds to support our other vital conservation work across our reserves network.  We can only continue our conservation work thanks to the difference you make.  


Plantlife provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. 

This includes, without limitation, warranties of merchantability and fitness for purpose. Plantlife does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice. 

Company details and address 

Brewery House, 36 Milford Street, Salisbury, Wiltshire SP1 2AP, UK
01722 342730 

For any queries or complaints about goods or services, please contact us, write to us at the above address, or telephone our Head Office on 01722 342730, 9am to 5pm – Monday to Friday. 


When you place your order, make a donation or join as a member, you are automatically connected to our secure server. This ensures that the information you send cannot be read by anyone apart from our supporter care team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock. 

When submitting your order or making a donation you are confirming to purchase goods and allowing Plantlife to use your personal details for the purpose of supplying goods or processing your donation 

Data protection 

You can read Plantlife’s full Privacy Notice  here. 


In order to function correctly this website uses cookies. For more information about cookies please see our  Cookies Policy here.